TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

By accessing and using the services provided by ShatterArt Company, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our services.

2. SERVICES

ShatterArt Company offers the services are explained in the ‘service’ section. The company reserves the right to modify, suspend, or terminate any service without notice at any time.

3. ORDERING AND PAYMENT

a. Orders: All orders are subject to acceptance by ShatterArt Company.

b. Payment: Payment must be made in full before the order is processed and shipped. We accept only card payments.

4. SHIPPING AND DELIVERY

a. Shipping: ShatterArt Company will make every effort to deliver products in a timely manner. However, we are not responsible for delays beyond our control.

b. Risk of Loss: The risk of loss and title for items purchased from ShatterArt Company pass to the buyer upon delivery to the carrier.

5. RETURNS AND REFUNDS

a. Returns: Customers may return products within 14 days of receiving the order, subject to our return policy.

b. Refunds: Refunds will be issued in accordance within 14 working days.

6. INTELLECTUAL PROPERTY

All content and materials provided by ShatterArt Company, including but not limited to logos, designs, and product images, are the property of ShatterArt Company and are protected by intellectual property laws.

7. LIMITATION OF LIABILITY

ShatterArt Company is not liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.

8. PRIVACY POLICY

Our privacy practices are outlined in our separate Privacy Policy, which can be accessed on our website.

9. GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of our jurisdiction.

10. CONTACT INFORMATION

For any questions or concerns regarding these terms and conditions, please contact us by email.

REFUND POLICY

1. REFUND ELIGIBILITY

a. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 10 days of receiving the order.

  • We may require photographic evidence to assess the damage or defect.

  • Refunds or replacements will be processed based on the extent of the damage or defect.

b. Incorrect Orders:

  • If you receive an incorrect item in your order, please notify us within 10 days of receiving the order.

  • We will arrange for the correct item to be shipped or provide a refund, as per your preference.

c. Unsatisfactory Performance:

  • If you are unsatisfied with the performance of our product, please contact us within 10 days of receiving the order.

  • We may request additional information to understand the issue.

  • Refunds will be considered on a case-by-case basis.

2. RETURN PROCESS

a. Authorization:

  • Contact our customer support team in contact section to initiate the refund process.

  • Obtain authorisation and instructions for returning the product.

b. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to our error.

  • Ship the product back in its original packaging, including all accessories.

3. REFUND TIMELINE

a. Processing Time:

  • Refunds will be processed within 14 days of receiving the returned product.

b. Payment Method:

  • Refunds will be issued to the original payment method used for the purchase.

4. NON-REFUNDABLE ITEMS

a. Custom or Personalized Products:

  • Products that are custom-made or personalized according to customer specifications may not be eligible for a refund unless they are defective or damaged.

5. CONTACT INFORMATION

For any questions or concerns regarding our refund policy, please contact us by email or in contact section.